Comments on: Rewarding Customer Loyalty http://www.magpiebrain.com/blog/2006/07/19/rewarding-customer-loyalty/ Sam Newman's blog Fri, 08 Aug 2008 18:59:13 +0000 http://wordpress.org/?v=2.5.1 By: G Willmott http://www.magpiebrain.com/blog/2006/07/19/rewarding-customer-loyalty/#comment-18364 G Willmott Tue, 17 Apr 2007 15:31:14 +0000 http://www.magpiebrain.com/blog/2006/07/19/rewarding-customer-loyalty/#comment-18364 I have had a similar experience recently, i have only been with orange for about 15 months , so my 12 month contract was up but i was waiting for the new nokia N95 to come out. It has just now been released so i phone Orange and ask how much it would cost me to upgrade to the N95 on my current contract and they tell me £180. I said ok ill call you back. After researching on thier website i found that i could get a much better tariff for just £5 a month more than i am currently paying and get the N95 for £89.99 as a new customer on thier website. So i phoned orange back and said ok, if i change to this new tariff (being the dolphin 35) could i have the phone at the price new customer would get the phone at (89.99). The reply to this was no we cant do that, as upgrades are based on your current contract. So i say ok then it looks like ill cancel this contract and have to start a new one with you, which you will obviosuly incure more admin costs, hang on they say and put me on hold. Then after a 5 min wait , hurray the CS Adviser comes back on the phone and says yes we can put you on the new contract and can give you the N95 for £50 due to your loyalty points. Just goes to show if you dont just take thier word for it you can get alot better deals. I have had a similar experience recently, i have only been with orange for about 15 months , so my 12 month contract was up but i was waiting for the new nokia N95 to come out. It has just now been released so i phone Orange and ask how much it would cost me to upgrade to the N95 on my current contract and they tell me £180. I said ok ill call you back. After researching on thier website i found that i could get a much better tariff for just £5 a month more than i am currently paying and get the N95 for £89.99 as a new customer on thier website.

So i phoned orange back and said ok, if i change to this new tariff (being the dolphin 35) could i have the phone at the price new customer would get the phone at (89.99). The reply to this was no we cant do that, as upgrades are based on your current contract. So i say ok then it looks like ill cancel this contract and have to start a new one with you, which you will obviosuly incure more admin costs, hang on they say and put me on hold. Then after a 5 min wait , hurray the CS Adviser comes back on the phone and says yes we can put you on the new contract and can give you the N95 for £50 due to your loyalty points.

Just goes to show if you dont just take thier word for it you can get alot better deals.

]]> By: Martyn Traynor http://www.magpiebrain.com/blog/2006/07/19/rewarding-customer-loyalty/#comment-2448 Martyn Traynor Wed, 02 Aug 2006 16:43:22 +0000 http://www.magpiebrain.com/blog/2006/07/19/rewarding-customer-loyalty/#comment-2448 Similar experience happened with me a year ago. Had been with Orange for 4 years, very happy with them and when my contract came up for renewal I decided I wanted to change phone and get the Nokia 7610. After doing my research I worked out if I changed to a higher Orange contract they'd charge me £80 for the phone but if I was a new customer going for the same contract it'd be £40. Went into an Orange shop and tried to find out why as an existing customer I was being punished! They wouldn't let me have the phone at a lower price so I said fine, I'll go get the phone from O2. No attempt to do a deal for me, it was only the person on the other end of the line when I rung up to get my PAC code who was trying to keep my custom. I've been with O2 since and have been happy with them. So I'm one customer Orange have lost thanks to their ridiculous rules! Similar experience happened with me a year ago.

Had been with Orange for 4 years, very happy with them and when my contract came up for renewal I decided I wanted to change phone and get the Nokia 7610. After doing my research I worked out if I changed to a higher Orange contract they’d charge me £80 for the phone but if I was a new customer going for the same contract it’d be £40.

Went into an Orange shop and tried to find out why as an existing customer I was being punished! They wouldn’t let me have the phone at a lower price so I said fine, I’ll go get the phone from O2. No attempt to do a deal for me, it was only the person on the other end of the line when I rung up to get my PAC code who was trying to keep my custom.

I’ve been with O2 since and have been happy with them. So I’m one customer Orange have lost thanks to their ridiculous rules!

]]> By: Shaun Krislock http://www.magpiebrain.com/blog/2006/07/19/rewarding-customer-loyalty/#comment-2411 Shaun Krislock Fri, 28 Jul 2006 09:24:30 +0000 http://www.magpiebrain.com/blog/2006/07/19/rewarding-customer-loyalty/#comment-2411 Customer service is what makes and can spoil the goodwill of any organisation. It should be the foremost motive of the company and so as you say and i too feel after reading your post that Orange support needs a praise and appreciation. :-) Customer service is what makes and can spoil the goodwill of any organisation. It should be the foremost motive of the company and so as you say and i too feel after reading your post that Orange support needs a praise and appreciation. :-)

]]> By: Mark Matthews http://www.magpiebrain.com/blog/2006/07/19/rewarding-customer-loyalty/#comment-2316 Mark Matthews Tue, 25 Jul 2006 08:59:58 +0000 http://www.magpiebrain.com/blog/2006/07/19/rewarding-customer-loyalty/#comment-2316 I had the same problems with Orange last weekend... For the last 2 months I have been trying to get a better deal from them. Nothing. They even messed up and gave me a more expensive tariff. So I shopped around and went with O2. After I'd gone into an orange shop and said I was going to leave if they did not help, and the assistant didn't acre or help at all. So into the O2 shop, get a great deal. Then I call Orange for a PNC (keep-your-number authorization code), and *THEN* they start offering me the great deals. They guy on the phone was unhelpful, a bit rude, and when I pointed out that they should have been able to offer me the great deals in the shop he gave me a corporate speech about why they couldn't. Very happy with my ace deal from O2. Their loss. I had the same problems with Orange last weekend…
For the last 2 months I have been trying to get a better deal from them. Nothing. They even messed up and gave me a more expensive tariff.

So I shopped around and went with O2. After I’d gone into an orange shop and said I was going to leave if they did not help, and the assistant didn’t acre or help at all.
So into the O2 shop, get a great deal.
Then I call Orange for a PNC (keep-your-number authorization code), and THEN they start offering me the great deals. They guy on the phone was unhelpful, a bit rude, and when I pointed out that they should have been able to offer me the great deals in the shop he gave me a corporate speech about why they couldn’t.
Very happy with my ace deal from O2. Their loss.

]]> By: Paul http://www.magpiebrain.com/blog/2006/07/19/rewarding-customer-loyalty/#comment-2161 Paul Thu, 20 Jul 2006 07:22:19 +0000 http://www.magpiebrain.com/blog/2006/07/19/rewarding-customer-loyalty/#comment-2161 Glad to read such a nice piece of information. Glad to read such a nice piece of information.

]]> By: Give Me Tips On What To Eat If Your A Singer! » Chicken Kitty http://www.magpiebrain.com/blog/2006/07/19/rewarding-customer-loyalty/#comment-2148 Give Me Tips On What To Eat If Your A Singer! » Chicken Kitty Wed, 19 Jul 2006 03:55:31 +0000 http://www.magpiebrain.com/blog/2006/07/19/rewarding-customer-loyalty/#comment-2148 [...] Rewarding Customer Loyalty [...] [...] Rewarding Customer Loyalty [...]

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